Privacy Policy

Nature Bugs customer privacy notice

Registered name: Hayley Rock trading as Nature Bugs

We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

This privacy notice tells you what to expect us to do with your personal information. · Contact details · What information we collect, use, and why · Lawful bases and data protection rights · Where we get personal information from · How long we keep information · Who we share information with · How to complain

 

Contact details

Email naturebugs30@gmail.com

 

What information we collect, use, and why

We collect or use the following information for student education and welfare:

· Names and contact details for students/children

· Names and contact details for parents, guardians, carers

· Gender

· Pronoun preferences

· Date of birth

· Next of kin and emergency contact information

· Dietary requirements (including vegetarian, vegan, gluten free and religious requirements)

· Payment details and financial information including transactions

· Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)

· Photographs

· Exclusion, suspension and behavioural information

 

We also collect or use the following special category information for student education and welfare. This information is subject to additional protection due to its sensitive nature:

· Health information

 

We collect or use the following information for information updates or marketing purposes:

· Names and contact details

· Marketing preferences

· Photographs

· Records of consent, where appropriate

 

We collect or use the following information to comply with legal requirements:

· Health and safety information

· Safeguarding information

· Any other personal information required to comply with legal obligations

 

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

· Health information

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for student education and welfare are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

· Contact details, medical information and next of kin\/emergency contact information are kept to ensure medical emergencies can be managed appropriately and contact can be made in order to advise of session changes, closures, and to email updates. Safeguarding information may be required and need to be shared with relevant services.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

· Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

· Public task - we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

· If a person requests to be kept updated with our marketing emails, we need to use their email address to do this.

· If a person consents to us using photos of them or their child on our social media\/website\/external marketing, we need to hold this data.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Our lawful bases for collecting or using personal information to comply with legal requirements are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Where we get personal information from

· Parents or carers

· Other education establishments

· When working with schools, they may share relevant information with us. We will not store this information unless it directly impacts a safeguarding concern I need to raise in collaboration with the DSL of the school.

 

 

How long we keep information

Nature Bugs will only store information about any individual for up to 6 months after the last time they attended our sessions unless safeguarding concerns are raised and the relevant services have requested that we store the information for longer, in which case we will be legally bound to store the information until the relevant services advise us that we can delete the information held.

Who we share information with

Others we share personal information with

· Organisations we need to share information with for safeguarding reasons

· Nature Bugs will NEVER share your information with third parties for advertising purposes.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 Website:

https://www.ico.org.uk/make-a-complaint

Last updated 28.10.25